Part Time Help Desk Specialist

Shift: Monday, Tuesday, and Wednesday from 6:00am to 2:30pm

Job Summary:

The selected candidate will provide detailed call/problem documentation of reported incidents utilizing Change, Asset and Problem Reporting System (CAPRS).

Problem reporting in the CAPRS is required in both real-time voice and emergency notifications.

The candidate will identify and report on a wide variety of hardware, software, mainframe access and print problem determination/escalation.

Additionally, the individual will dispatch all vendor hardware tickets as established by previously defined priority levels.

Requirements

Candidates must have a minimum of 1 year experience with the following:

• Windows Operating System workstation/server

• Microsoft Systems Management Server (SMS) 2.0

• Microsoft Exchange/Outlook client/server applications

• TCP/IP

• High speed Backbone Network Service (vBNS)

• Multi-Protocol Label Switching (MPLS)

• VoIP and Cisco routers

• The candidate will also be required to become proficient in the use of CAPRS that is used by the agency to detail reported incidents within 2-4 weeks of joining the company.

• Selected candidate must be able to pass a background check and be eligible to receive a Public Trust level clearance. We will facilitate the clearance process, but the candidate will not be able to begin work until the clearance process is complete (generally 4-5 weeks).

Physical Efforts Required of the Customer Service Rep:

• Sit - 5.5 to 8 hours daily

• Walk - up to 2.5 hours daily

• Bend/Stoop up to 2.5 hours daily

• Reach above shoulder level - Up to 2.5 hours daily

• Talk - 5.5 to 8 hours daily

• Reading - knowledge base, emails, CAPRS tickets

• Writing - emails, CAPRS tickets

• Eye/Hand Coordination - Computer Mouse, pressing status buttons on phone (ready, not read, etc)

• Precise Manual Dexterity - Computer Mouse, pressing status buttons on phone (ready, not ready, etc)

• Exposure to extreme noise - Working in a call center sometimes involves overhearing other representatives talking on the phone,. Additionally, there are regular fire alarms in the building.

Akimeka is proud to be an EOE/Minorities/Females/Vet/Disability employer!

EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. VSE considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law.

*The selected applicant will be subject to a background check and drug testing.