Responsibilities & Duties:
- Regularly review and streamline the application processes for homeownership, repairs and homeowner incubation programs while ensuring compliance with mortgage lending regulations such as the: Fair Housing Act, Real Estate Settlement Procedures Act, Non-Judicial Foreclosure Act.
- Maintain TILA & RESPA loan originator certification as mandated by Habitat International.
- Maintain, manage, and ensure compliance with all departmental and organizational policies and procedures.
- Oversee, manage, and supervise the daily functions and responsibilities of HomeOwner Services Manager, Post Purchase Engagement Specialist and HomeOwner Services Specialist positions, and office volunteers.
- Manage and facilitate the HomeOwner Services and Support Committees.
- Conduct formal interviews with home buyers
- Provide and instruct pre and post-closing budget with home buyers at the time of approval; follow process to manage.
- Evaluate, revise if appropriate, and implement required training and/or counseling program for homeowners in process
- Evaluate, authorize, and recommend approval of loan applications
- Maintain and adhere to ensure compliance and underwriting guidelines are met.
- Oversee/Underwrite all Habitat and secondary loans for borrowers
- Oversee/Manage closing process with partner family, staff, and closing Attorney to include document preparation.
- Oversee/Manage the Repair application process.
- Manage and perform the duties associated with filing bankruptcy claims and the management of the process including proper set up and payment of the bankruptcy accounts.
- Work with the attorney to implement and oversee the management of the foreclosure process.
- Monitor, manage delinquency and follow-up on mortgages in Habitat's loan portfolio.
- Intervene in critical family situations as required.
- Prepare and present required information to Habitat's Board of Directors and its subcommittees.
- Prepare work plans with HomeOwner Services staff
- Communicate with and maintain relationships with other agencies involved with Habitat families.
- Lend support and serve as resource to neighborhood organizations where Habitat is involved.
- Attend community events and meetings as needed.
- Be an active member of Habitat's Leadership team.
- Create and adhere to annual HomeOwner Services departmental budget.
- Perform other duties as assigned by the CEO.
Qualifications:
- Education: BA/BS preferred plus pass certification as a Qualified Loan Originator, or ability to certify with 6 months of employment
- Experience: 5+ years of supervisory/management experience plus experience with a leadership team.
- Specific Skills: Ability to efficiently and effectively organize work and time.
- Demonstrated ability to work in an office and in neighborhoods with frequent interruptions.
- Must be a self-starter.
- Nonprofit management experience preferred.
- Strong experience with MS Office Suite with focus on Excel
- Strong communication, planning, and organizational skills.
- Characteristics: Bring energetic, collaborative, and flexible style, with a strong service and team-player mentality.
- Ability to work in a cross-functional, fast-paced work environment.
- Interest in and commitment to affordable housing.
While this position will be based in Durham Habitat's office, it will include regular meetings and visits outside of the office. This position works with outside stakeholders and will meet on their schedules. A flexible schedule is needed, as this is not a 9-5, Monday-Friday job. There will be weeknight and weekend commitments.
The Director of HomeOwner Services will be committed to the philosophy of Habitat and have organizational skills and the ability to work with minimum supervision. You should be able to communicate effectively with people of all levels and represent Habitat in the greater community. You must have the ability to work within an MS Windows environment with proficiency in Word, Excel, and the capacity to work with the database software as required.
Compensation will be negotiated within Durham Habitat's overall compensation structure commensurate for a coordinator/specialist level position. Health and retirement benefits are included.
Application Process
To apply, send a cover letter and resume to:
Habitat for Humanity of Durham
c/o Human Resources
PO Box 11860
Durham, NC 27701
ONLY CANDIDATES WHO FOLLOW APPLICATION INSTRUCTIONS WILL BE CONSIDERED FOR THIS POSITION.
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,founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God's love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitatseeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.
We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.