We are seeking a skilled and detail-oriented IT Process Improvement Writer to join our Infrastructure and End-User Services team. The ideal candidate will have a strong background in information technology (IT) and a proven track record of creating clear, concise, and accurate documentation for a diverse audience. As an IT Process Improvement Writer, you will be responsible for documenting procedures and process flows, maintain a document repository, and ensure regular document reviews as needed. This position plays a crucial role in ensuring that our internal documentation meets company and regulatory standards.

• Process Improvement: Identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness.
• Create and Maintain IT Process Documentation: Develop and update a variety of documents, including policies, standards, and procedure guides, ensuring accuracy, clarity, and compliance with company standards.
• Collaboration: Work closely with subject matter experts, IT risk management, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
• Regulatory Compliance: Stay abreast of industry regulations and compliance requirements, ensuring that all documentation compliant with stated standards.
• Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
• Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.

The base pay for this position is relative to your experience but the range is generally $86,700 to $132,940 per year. First Citizens offers a competitive, comprehensive benefits program which you can review here: .

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

Preferred skills/experience:

• Excellent written and verbal communication skills.
• IT Process Documentation experience
• Detail-oriented with demonstrated analytical and problem-solving abilities.
• Technical writing experience in a technology environment.
• Ability to work independently and collaboratively with cross-functional teams.
• Proficiency in document editing and publishing tools such as Microsoft Word.
• Familiarity with agile methodologies, SharePoint and/or Confluence is a plus.
• Maintain central library - governance, meta data, create/follow processes and procedures.