Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Program Manager works with many levels of leadership and staff to manage program efforts based on industry best practices; works as the single point of contact for facilitation and communication of program goals, deliverables, and schedules, and must be an excellent communicator; various levels of documentation will be produced at each stage of the program and the program manager is often the person who creates these with input from others.

This position may supervise: Assigned Staff

Job Duty 1 - Establish goals, objectives, and evaluation criteria for programs; evaluate program effectiveness on an ongoing basis.
Job Duty 2 - Manage day-to-day operational aspects of programs, including planning scheduling, and monitoring activities; Assist with developing and formalizing program scope; assign resources and set deadlines.
Job Duty 3 - Recommend, update, and support programmatic policies and procedures.
Job Duty 4 - Develop and maintain effective relationships with program sponsors, stakeholders, teams, and others to assess needs and existing program methodology.
Job Duty 5 - Research and identify funding and resources to support programs; Track timelines and budgets, report status, and resolve or escalates issues as necessary.
Job Duty 6 - May assist with developing and distributing publications, resources, and program or marketing materials.
Job Duty 7 - Participate in strategic and operational planning for programs.
Job Duty 8 - Perform other job-related duties assigned.

Educational Requirements
High School Diploma/GED or Vocational School Diploma.

Other Required Qualifications
Valid Georgia Driver's License May be required to lift up to 50 lbs., stand and/or walk for extended periods and work on ladders and lifts; may be exposed to extreme weather conditions, hazardous materials, fumes, dust/sawdust, noise, inadequate or poor quality lighting; serve on a regular evening duty rotation; may require some intermittent and evening hours. Position requires ability to pass a drug/alcohol screening.

Required Experience
Up to two years of job-related experience.

1+ years of knowledge base management experience
2+ years of proven excellence authoring and editing in a technical environment
Excellent written skills in English and the ability to coach others to create clear and effective content
Strong organizational, self-directed, analytical, and decision-making skills to thrive with aggressive time sensitive deadlines
Working knowledge of HTML
Advanced Microsoft Word, Excel, and PowerPoint skills
Strong collaboration skills, and an ability to interoperate effectively with highly-technical engineering staff
Ability to quickly learn new concepts, skills, and processes
Solid in-person and remote presentation skills

Skills:
Extensive experience managing content in SharePointincluding team sites
Previous experience developing and managing documentation for a global organization
Proficient with graphic design software
ITIL Foundation Certification or equivalent knowledge of ITIL/ITSM
Knowledge of cloud technology and distributed computing
Previous experience with ServiceNow or similar products.

ABILITIES
This job requires excellent organizational skills; and ability to facilitate cross-functional teams. Ability to influence, negotiate, and resolve conflicts to reach consensus and common goals by applying a hands-on style and collaborating effectively with peers. Able to present and discuss strategies and complex information in a manner that establishes rapport, persuades others, and gains understanding. Able to transfer knowledge of applying lean and continuous improvement concepts to others. Able to communicate effectively orally and in writing. Track record of managing successful projects to completion. Able to manage duties in a fast-paced work environment. Self-starter and motivated by challenge.

KNOWLEDGE
This job requires knowledge management experience.

SKILLS
This job requires experience related to content management and writing/ publishing skills of technically oriented materials in a digital workflow environment (eg ServiceNow, Salesforce, MS SCSM)

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel.
This position does not require security clearance.

Purposed Salary: $62,415 - $73,015

Successful candidate must be able to pass a position of trust background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening