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Service Standards Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, suppor
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Portfolio Management Manages an assigned portfolio of advanced commercial, business, or Small Business Administration substandard graded relationships. Analyzes loans and supporting collateral to develop and execute a plan for resolution. Approves modifications and renewals. Identifies and documents troubled debt restructures, recommending status changes as appropriate. Works directly with borrowe
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Service & Support Uncovers sales opportunities through analysis, reporting, and daily support operations. Works directly with individuals to address issues and respond to inquiries. Determines target needs and provides resolution. May serve as the main point of contact for clients throughout sales process, and assists in calls or presentations intended to solicit business. Documentation Prepares d
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Identifying Risk Leads the design and implementation of process evaluation methods, and the development of expert solutions to address identified risks. Works closely with management to ensure risk strategies are effective and compliant. May involve creation, evaluation, and execution of models or simulation scenarios to test risk conditions. Data Analysis Sources, compiles, and interprets data. P
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Service Standards Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, suppor
Posted Today
Service Standards Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, suppor
Posted Today
Service Standards Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, suppor
Posted Today
Data Analysis Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output. Reporting Produces reports based on data analysis, company trends, and financial processes. Conveys patterns, problems, and areas of improvement. Assists with other internal reporting projects as directed. Operational Support Provides support to management, a
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Sales Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. Represent the Bank in the community for the purpo
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Resolution Support Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients. Client Service Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality. Operational Support Documents accounts,
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Property Administration Manages the daily administration of real estate interests and other real estate (ORE) non Bank properties. Orders, collects, and monitors property acquisition due diligence items. Ensures documentation is recorded, and that property files are accurately maintained in the lease management system. Issues notices and requests related to real estate. Handles property owner's as
Posted Today
Service Standards Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, suppor
Posted Today
As a Senior Sales & Service Representative at First Citizens Bank, you will supports sales and service delivery in the branch. Responsible for adapting to the needs of the branch, providing customer service in both a transaction processing and sales role. Builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for the
Posted Today
As an Operations Services Supervisor at First Citizen Bank, you will be responsible for the operational management of one or more branches. Manages a staff of up to 7 sales and service representatives. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring s
Posted Today
Service Standards Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, suppor
Posted Today
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